Whatever happened to the experience...

So I FINALLY went clothes shopping the other day.  Typically I have my two young boys in tow, go through the store like a tornado, and end up returning 90% of what I purchased because I didn't have time to try them on before I bought them. Not this time.  After working really long hours (and thankful for the business!), I took the time to meet a friend for coffee.  With not enough time to go back to the office and work, but too much time before getting the kids, I went shopping.  I was SO excited.

I went it one store and told them what I was looking for.  They were wonderful in fawning all over me to try and make me feel really good about myself.  And while the styles they choose were not really "me", I spent about 30 full minutes just trying new looks on, feeling awkward most of the time.  I walked out with a great blazer that was on sale, but didn't feel the sales people understood me or my style as opposed to trying to make their daily sales quota.

Then I went to the store next door - the real reason I was even in the shopping center to begin with.  There were out of 4 different items in my size.  They weren't even on sale, they just were out.  So I tried something comparable on.  The person at the register had to leave her post to let me in.  When I needed a different size, no one was there to help leaving me stranded to get dressed, go grab the new size, try on that item, get dressed again, and leave the store completely deflated.  Turns out the rest of the staff was in the back planing for a big visit from "corporate".

Have we learned nothing in the recent economy - customer is king!  Who cares if corporate is coming if your inventory is off and your customers are miserable!

I always try and say, "Yes!" to any request my clients make.  It's not always easy or convenient to have a portrait taken.  If your trying to get the whole family together, the kids can be difficult, dad hardly ever wants to have it done, and mom is stressed because she understands the importance of what they are doing.

Your time is so valuable to me.  Helping you create a memory to smile at every time you look at the wall is important.  These moments don't happen again. Ever.  Whether it's a wedding, a family portrait, the first precious images of a newborn, or a high school senior about to leave for college, they all matter. 

I promise to always do my best to understand you and what your expectations are.  I will not influence to purchase anything outside of the amount you have to invest.  I will understand what you are looking for and make sure you will be happy with it for years to come.  And I promise that I will never do anything that would make my clients not feel like they are the most important part of my business.

I appreciate all of you and I love what I do.  Thanks for shopping with me!